FAQs
Q: Which areas in Bangladesh do you deliver to?
A: We offer next-day delivery to Dhaka Metropolitan
Order and delivery time – 48 hours in Bangladesh.
Please enter the delivery address at checkout to confirm availability.
Q: What is the delivery timeframe?
A: Orders placed before [cutoff time, e.g., noon Bangladesh time] are delivered the next
day. Please check during checkout.
Q: What payment methods do you accept?
A: We accept secure online payments via credit/debit cards (Visa, MasterCard) and Interac
payments in Canada. All payments are processed through our website.
Q: Is the website secure and legitimate?
A: Yes, we use SSL encryption to safeguard your payment information. Please note that
ScamAdviser recently flagged the site due to its recent launch (July 2025); however, that
site is officially ours, and steps are underway to improve our trust score
Q: Who operates Giftbd360, and why is payment processed in Canada?
A: Giftbd360 is the operating name of our Canadian-registered business, 17088078
Canada Inc., which handles website operations and payments securely. However, all
products are sourced and delivered locally within Bangladesh through our nominated
subcontractors and agents
Q: What if a product is damaged or not delivered?
A: We stand by a 100% freshness guarantee and ensure safe delivery. If there’s an
issue—damage, missing item, or non-delivery—please contact us within 24 hours via
support@giftbd360.com or WhatsApp at +8801XXXXXXXXX.
Q: Can I track my order?
A: Yes! You’ll receive an order confirmation via email once you order and once your order is
dispatched/delivered.
Q: Can I cancel or modify my order after placing it?
A: You may not cancel or modify your order after 2 hours before the scheduled delivery.
Please contact us immediately to do so.
Q: Is there a loyalty program or first-time discount?
A: Yes! Enjoy 5% off your first order. New users should see this discount automatically
applied at checkout.
